1. ______ are formalized sets of ethical guidelines developed by some companies

1. ______ are formalized sets of ethical guidelines developed by some companies for use at all levels of an organization.A. Corporate lawsB. Moral dictatesC. Ethical codesD. Value statements2. When delivering bad news to the customer one has to ensure that he or she uses a(n) ______ tone of voice.A. AggressiveB. SternC. PoliteD. Sympathetic3. Which of the following in NOT part of the self-concept?A. Self-imageB. Real selfC. Looking-glass selfD. Efficacy self4. Why do people pull back from self-disclosure?A. Because it allows them to know themselves and others around them betterB. Because they are trying to create high self-awareness which requires them to spend time in solitudeC. Because they have learnt very early to shut away large parts of themselves in the hidden paneD. Because it is very difficult to deal with the repressed childhood experiences