1. A service process design flowchart is referred to as aservice blueprint to em

1. A service process design flowchart is referred to as aservice blueprint to emphasize what? 2. Even though they usedifferent models both the Ritz-Carlton Hotel Group and NordstromDepartment Stores are known for what? 3. For which keyorganizational functions are tasks and responsibilities identifiedfor all the steps of the generic product development process? 4.Poka-yoke is a Japanese term for a procedure that blocks aninevitable mistake from becoming what? 5. Which of the following isa good example of a continuous process layout?