600 800 word paper on Gap Analysis .Define Gap analysis in the intro. (Im donig

600 800 word paper on Gap Analysis .Define Gap analysis in the intro. (Im donig a gap analysis on Customer Service Environment Sustainabitly and Techonology. somehow introuduce this in the intro as a lay out what the rest of my project will be).Gap analysis is a very basic tool for reviewing an organizations position. It is basedon three questions:1. Where are we now?2. Where do we want to get to?3. How can we get thereExpand or analize the three stated questions above. state The purpose of the question and the benefits in a business environment. (body of the paper to focust on the three questons)and in the conclusion to state Gap analysis on technology environment sustainbility and Technology .Ill send you the info off the book Im using so you can cite some out of my text.I need at least three references and citationthanksLurays