7. A(n) ____________ means that a department focuses on its own tasks without

7. A(n) ____________ means that a department focuses on its own tasks without understanding the role and processes of departments outside
its own organizational boundaries.

8. A flowchart traces the flow of ____________ ____________ ____________ or ____________ through the various steps of a process.

9. A(n) ____________ is a table that lists and categorizes the steps in a process.

10. A(n) ____________ shape in a process chart represents a decision point in the process.

11. A special flowchart of a service process that shows which of its steps have high customer contact is a(n) ____________.

12. The ____________ in a service blueprint separates which steps are in view of the customer from those that aren%u2019t.

13. A(n) ____________ is a form used to record the frequency of occurrence of certain product or service characteristics related to
quality.

14. A(n) ____________ is a bar chart on which the factors are plotted in decreasing order of frequency along the horizontal axis.

15. A(n) ____________ would be a useful tool to determine the effect that the number of practice problems solved correctly has on the
midterm score.

16. A(n) ____________ is a diagram that relates a key quality problem to its potential causes.

17. The process of gathering data regarding a process and sifting the data to deduce causes of problems is called ____________.

18. ____________ is the act of reproducing the behavior of a process using a model that describes each step of the process.