95-760 Z6 Decision Making Under Uncertainty Notes: PROBLEMS Utilization P(0) empty queue Lq L Wq W Probability that a user waits Proportion of the population that is waiting for service # of software users ranging from 5 to 300 in steps of 5 # of support technicians ranging from 1 to 10 in steps of 1. (Vary # of users by row so the table is 60 X 10 not 10 X 60.) Utilization P(0) Lq L Wq W Probability that a customer waits Probability that a customer balks the # of servers (from 1 to 10 in steps of 1 defining tables columns) and the # of queue positions (0 to 100 in steps of 1). Use conditional highlighting to help make the table easy to read