Assignment 3: ServicesMarketingCommercial airlines are part of the service indus

Assignment 3: ServicesMarketingCommercial airlines are part of the service industry.For them it is critical to make the best of every interaction withthe customer.Analyze the key elements of buying commercial airlineservices.Create a blueprint (diagram) detailing the servicedelivery process involving the frontline employee-customer contactsbefore during and after the purchase. Each contact should beclearly identified and deliberated.Create your blueprint in a 2- to 3-page MicrosoftWord document.