Based on your actual personal experience describe a specific service encounter i

Based on your actual personal experience describe a specific service encounter in which you were very dissatisfied. Using the Service Encounter Triad describe what you think were the motivations of each of the three parties in the Triad (the Contact Person the Service Organization and yourself as the Customer) and explain why these three parties were unable to create a mutually beneficial service encounter. What could the service organization or you have done differently to avoid this problem?