Boston Electric Generators has been getting many complaints fromits major custom

Boston Electric Generators has been getting many complaints fromits major customer Home Station about the quality of itsshipments of home generators. Daniel Shimshak the plant manageris alarmed that a customer is providing him with the onlyinformation the company has on shipment quality. He decides tocollect information on defective shipments through a form he hasasked his drivers to complete on arrival at customers stores. Theforms for the first 279 shipments have been turned in. They showthe following over the past 8 weeks: