Computer applications help minimize the communication barriers experienced over

Computer applications help minimize the communication barriers experienced over the phone throughout the support process. How do they maximize the support technicians efficiency? Explain a current or past work experience where you used both phone and a computer application to facilitate a customer. How did this affect your perception of the level of customer service received?Week 6 Discussion Question 2Onsite computer support has transitioned from a free service to one that is fee-based over the past years. Now that many companies charge to come to customers homes how does this affect the customers expectations on the quality of the service? Aside from the monetary opportunities why are companies branching into this industry? What implications must be considered when diversifying services using one brand? Explain your answer.