cost of quality report: manufacturer universal circutry manufactures electr

cost of quality report: manufacturer

universal circutry manufactures electrical instruments for a variety of purpose. the following costs related to maintaining product quality were incurred in
May:

inspection of electrical components purchased from outside supplies $21 000

costs of rework on faulty instruments 30 000

replacement of instruments already sold that were still covered by warranty 12 000

costs of defective parts that cannot be salvaged 9 000

training of quality control inspectors 16 500

tests of instruments before sales 6 100

required:

1. prepare a cost of quality report

2. how do you think management should react to the relative size of the four categories of quality costs?

3. do you think that university has identified all of its external failure costs? explain.