Homework is your preparation for the case discussion for Benihana.
You should prepare an analysis that addresses the following issues:
Process map for the standard Benihana restaurant template (one station)
For the three different locations in New York (Westside Eastside Palace) prepare the following table:
Assumptions
Customers arrive only in parties of 8
It is a very busy night: 8 new customers arrive instantly when there is room in the bar area
Welcoming the customers into the restaurant takes an insignificant amount of time.
It takes exactly 1 hours to eat for every table (of 8)
This assumes that there are enough chefs waiters plates etc. so all these resources can be ignored in the capacity analysis.
Immediately after a table is freed in the dining room the group of 8 customers who has been waiting the longest in the bar area gets seated
Write up to 250 words maximum detailing what you think Benihana should do for their expansion plans (with a focus on the operational aspects not advertising etc.).
Attachments: