Question 1The probability that a DVD player will eject the disk when you push th

Question 1The probability that a DVD player will eject the disk when you push the eject button is an example of which dimension of quality?A. AestheticsB. FeaturesC. ReliabilityD. ServiceabilityQuestion 2The starting point for instituting an organizational quality program is:A. strategic commitment from top managers.B. changes in operations methods.C. improving the quality of materials.D. employing new forms of technology.Question 3Statistical quality control (SQC) is:A. a computerized quality control monitoring service.B. a team approach to quality control.C. useful only in determining completed items to reject.D. a set of specific statistical techniques used to monitor quality control.Question 4The International Organization for Standardization requires firms to document the impact of operations on the environment. The standards are called ISO:A. 9000.B. 2000.C. 9000 2000.D. 14000.