Resources: The five step planning process covered in course and the Sample Busin

Resources: The five step planning process covered in course and the Sample Business Proposal at the Center for Writing ExcellenceConsider the following scenario:As the manager of a busy call center for a health care organization you note that the volume of calls has doubled over the past year. Although you do not have the budget to hire additional staff you do have an additional $20000 to spend on your department to improve efficiency and customer satisfaction.Write a 700- to 1050-word Business Proposalincluding the five step planning process that describes how you might improve efficiency and customer service in your department by focusing on teamwork. Address the following in your Business Proposal:Cite three references one of which may be the course textbook to support your position.Format your proposal consistent with APA guidelines.