The next state of formalization beyond having a single person managing issues

The next state of formalization beyond having a single person managing issues is:

a. hiring outside consultants to handl the process

b. organizing a new and independent deparment specifically to manage issues

c. appointing an assistant to help w/ administration

d. assigning the issue management function to a team

The challenge of all managerial situations is to take what can be done and what should be done and find:

a. a balance

b. the most practical solution

c. the least costly approach

d. the most effective action