To assess your ability to:Recall from last weeks reading that satisfying your cu

To assess your ability to:Recall from last weeks reading that satisfying your customers involves managing their expectations. Customers who are satisfied whose expectations have been exceeded are likely to develop a degree of loyalty to your brand. Having satisfied and loyal customers results in a wide variety of benefits to your business. This raises and interesting question one that you will begin to answer in this weeks assignment that is How do you know what your potential customers expectations are? The answer of course is by conducting market research.MY WORK IS IN THE ATTACHMENTS FIX IT