We learn from experience. Langdon (2006) suggested recording theDecision-Making Process so that it can be repeated for future use.Documentation backs up the outcome of each step. In recording eachstep the decision-maker knows what works well in their decision andwhat could be changed. Discuss a tool that you would build or atool that you already use in your organization that recordsdecision-making steps. See Langdon (2006) Smart Things to Knowabout Decision-Making chapter 8 for an example.