When Scott Tweedy picked up a magazine article on how to manage health care workers he was pleased to %uFB01nd some advice. Scott was concerned about poor or
mediocre performance on the part of several respiratory therapists in his clinic. The author of the article said that the %u201Cbest way to im- prove
performance is to make your workers happy.%u201D Scott was glad to have read this and made a pledge to himself to start doing a much better job of making
workers happy. But should Scott follow this advice? What do we know about the relation- ship between job satisfaction and performance and how can this apply
to the performance prob- lems at Scott%u2019s clinic?