Your Learning Team is the management staff for a contractedcustomer-service call

Your Learning Team is the management staff for a contractedcustomer-service call center of Desert Communications Inc. a majorwireless telecommunications organization. Each manager has no morethan 10 employees to manage and he or she oversees the operationaloutput of his or her team. Each employee performs a series offunctions including providing customer support responding toservice inquires and answering billing questions. Employees areencouraged to offer additional services to help maximize the profitof Desert Communications but are not required per theirperformance reviews to do so.