Elizabeth Sanders is an 83-year old widow who is a long-timepatient at your prac

Elizabeth Sanders is an 83-year old widow who is a long-timepatient at your practice. Her primary insurance coverage isMedicare and her secondary insurance is Blue Cross-Blue Shield.She has had several visits recently for a variety of ailments. Shecurrently owes the practice $250 for tests that were denied by bothMedicare and Blue Cross Blue Shield. Her account is now 75 daysold. You spoke to her approximately 2 weeks ago and she said thatshe was not financially able to pay. She also stated I should nothave to pay because it was the doctors fault for ordering all ofthose tests that he knew Medicare wouldnt cover. Those testsdidnt show anything anyway he was just trying to get more moneyfrom me. She then tells you that you should call Medicare becauseThey paid for the same test for my friend. You probably put thewrong diagnosis on the paperwork and thats why they wont pay.She denies ever receiving the first collection letter that yousent.