Introduction- A. Define effective listening. Cite text author etc. if using a definition you find. B. Preview with a thesis what you have learned about your listeningBody- What are your strengths as a listener? What are your challenges as a listener?In waht context/situation are you a better listener?How will you improve your listening effectiveness?What benefits will you gian from improving your listening?Conclusion- Summary of what you learned.2. explain how understanding and managing your emotions will allow you to become a more competent communicator.