1. The rules of etiquette areA. universal across cultures and environments.B. meant to smooth social interactions and aid communication.C. applicable only to situations involving formal dinners.D. of limited usefulness in business situations.2. The average length of continuous direct eye contact isA. 5-10 seconds.B. 2-3 seconds.C. 12-15 seconds.D. 20 seconds.3. Using verbal and nonverbal cues to interpret a speaker s attitudes and emotions is oftenreferred to as listeningA. with intention.B. by intention.C. for intention.D. to intention.4. The nonverbal messages expressed through gestures eye contact and facial expressionsare calledA. trigger points.B. reference points.C. posturing.D. body language.