1. The task of any business is to deliver ________ at a profit.a. customer needs

1. The task of any business is to deliver ________ at a profit.a. customer needsb. productsc. customer valued. products and servicese. improved quality2. Today the mass-market is actually splintering into numerous ________ each with its own wants perceptions preferences and buying criteria.a. micromarketsb. market targetsc. macromarketsd. customer cliquese. demographic units3. The Japanese have refined the value delivery process to include a component that emphasizes ________.a. zero servicingb. zero customer feedback timec. zero promotiond. zero dependency on intermediariese. zero marketing costs4. The firm s success depends not only on how well each department performs its work but also on how well the various departmental activities are coordinated to conduct ________.a. core strategiesb. satellite businessesc. core valuesd. core business processese. core technologies