Case 2 Verizon
The case analysis should be 2 single-space pages (page size 8.5 x 11 inches) using 12-point font and 1 inch margins each page. No plagiarism everything needs to be in your own words. You are expected to answer the following questions for your analysis. Please feel free to add any additional comments:
1) What are the strength and weakness of the BSC system at Verizon?
2) What recommendations would you make to improve the system? Explain why.