Total quality management emphasizes continuous and incrementalimprovements of processes that are in control reengineering isabout radical discontinuous change through process innovation. a.True b. False
Supply-chain strategy concepts are applicable to what types ofcompanies? a. Manufacturing b. Service c. Restaurants d. Airlinese. All of the above of companies
Which of the following is not a principle or rule forreengineering? a. Organize around tasks not outcomes b. Mergeinformation-processing work into the real work that produces […]
Five forces model is an operation-consulting tool used in the___________ phase. a. Problem definition b. Data gathering c. Data analysis d. Cost impact and payoff analysis […]
Which of the following would not be considered an input in theairline business? a. Ground equipment b. Flight crew c. Reservationpersonnel d. Energy in the form […]
The last stage in the operations consulting process is: a.Presenting final report b. Implementing changes c. Assuring clientsatisfaction d. Assembling learning from the stage e. None […]
Which of the following are characteristics of a companys corecompetence? a. It is not easy to outsource b. It provides potentialaccess to a variety of markets […]
The approach to delivering on-site service made famous byNordstrom department stores is: a. Production line approach b. Self-service approach c. Personal attention approach d. None of […]