Have you ever been an unreasonable customer? Have you everbeenwrong as a customer? Share an example. Do you view it as yourprerogative to beunreasonable as a […]
We talked about customer relations being about the littlethings.Now we are looking at trends. Can you reconcile the little thingswith thetrends in customer relations? To help […]
Lets discuss the differences between groups andteams. How do weconvert a group to a team? What benefits might come from thisconversion in abusiness environment?
Today employers are using employees more and more in amatrixedenvironment. What does that mean? How can we contend with thevarious stressorsin such an environment? How do […]