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The category given the maximum point value in the Baldrige awardis: a. Strategic planning b. Customer and market focus c. Business results d. Process management e. […]

The categories for the Baldrige Award include: a. Manufacturingcompanies or subsidiaries b. Small businesses c. Educationalinstitutions d. Healthcare organizations e. A and B f. All of […]

Which of the following statements is not true about thestrategic uses of the service-system design matrix? a. Enables systematic integration ofoperations and marketing strategy b. Permits […]

_____ refers to service encounters whose specifications must bedeveloped through some interaction between the customer and theserver. a. Mail contact b. Face-to-face loose specs c. Face-to-face […]

In practice often _______ time is not included in theutilization of the process.a. Run timeb. Machine timec. Setup timed. A and Be. B and C

The most common things that can happen when two stages aredirectly linked are:a. Bufferingb. Blockingc. Starvingd. A and Be. B and Cf. A B and C

Which of the following is not a dimension of design quality? a. Features b. Durability c. Serviceability d. Customization e. Reputation

Quality Function Deploymenta. is a tool for translating customer requirements into concreteoperating and engineering goals.b. facilitates inter-functional cooperation between marketingengineering and manufacturing.c. provides a better understanding […]

The most important performance dimension for product developmentprojects is: A. Quality B. Time-to-market C. Productivity D.Product flexibility